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FREQUENTLY ASKED

QUESTIONS

  • I have registered my name, does that mean there is a spot allocated for me?"
    No. You have taken the first step. but we need to ensure there are enough spots available. We will send you an email notification that a spot(s) has been reserved for you pending clearance of your deposit (750 CAD/person). Once the security deposit is processed, you will receive final confirmation that your reservation has been successful. Balance due three months from the start date of the tour. If the tour is sold out, you will be placed on a waiting list.
  • Where can I find the final itinerary?
    A final itinerary will be sent to all participants who have successfully reeserved a spot. For further details email us at info@cultureviewfinder.ca
  • How old do you have to be to register for the tour?
    18+
  • What do I bring with me?
    We recommend you travel as light as possible. And that you bring: sturdy, comfortable walking shoes; swimwear; portable water bottle; rain jacket/portable umbrella; appropriate dinner attire sunscreen
  • Will the Tour Price or Itinerary Change?
    If the number of participants on a tour is significantly less than budgeted, or if there is a significant change in exchange rates CULTURE VIEWFINDER reserves the right to amend the advertised price. We shall, however, do all in our power to maintain the published price. If a CULTURE VIEWFINDER tour is forced to cancel, you will get a full refund of all tour monies paid. Occasionally circumstances beyond the control of CULTURE VIEWFINDER make it necessary to change hotels or restaurants, or to make amendments to daily itineraries. We will inform you of any changes in due course.
  • Do I need travel insurance?
    CULTURE VIEWFINDER requires all participants to obtain comprehensive travel insurance. A copy of your travel insurance certificate and the reverse charge emergency contact phone number must be received by CULTURE VIEWFINDER no later than 90 days prior to the commencement of the tour. CULTURE VIEWFINDER may be able to assist in obtaining competitive pricing for comprehensive travel insurance - please contact us for further information.
  • Refunds on unused portions of the tour?
    We regret that refunds will not be given for any unused portions of the tour, such as meals, entry fees, accommodation, excursions, tours.
  • How much does this tour cost and what is included?
    Wine Architecture + Gastronomy – A Douro Valley Experience Like No Other PRICE: All Prices in Canadian Dollars. Deposit of $750/person is required to reserve a spot. All rooms are based on double occupancy. *SAVE $150/per person – Early-Bird Special: when you pay in full by February 22, 2019. CDN $3,445.00, $750 Deposit required on registration. Standard Rate: CDN $3,595.00/pp – $750 Deposit required with registration, balance due no later than March 4, 2019 Single Supplement CDN $795.00 – due by March 4, 2019 Two-Day Pre-Tour Option - Cultural Jewels of Porto PRICE: All Prices in Canadian Dollars. Only available as a supplement to the Standard Rate: CDN $975.00 – $150 Deposit required with registration, balance due March 7, 2019 Single Supplement: CDN $325.00 – due by March 7, 2019 Portrait of a Cultural Renaissance: Portugal’s New Art, Architecture, Design and Food PRICE: All Prices in Canadian Dollars. Deposit of $750/person is required to reserve a spot. All rooms are based on double occupancy. *SAVE $200/per person – Early-Bird Special: CDN $4,250.00 when you pay in Full before May 15, 2019 Standard Rate: CDN $4,450.00/pp - $750 Deposit required with registration, balance due no later than July 5, 2019 Single Supplement: CDN $860.00 due by July 5, 2019 Two-Day Pre-Tour Option: Atlantic Coast PRICE: TBD All Prices in Canadian Dollars. Only available as a supplement to the Two-Day Post-Tour Option: Wine Country/Spa PRICE: TBD All Prices in Canadian Dollars. Only available as a supplement to the TOUR PRICE (LAND CONTENT ONLY) INCLUDES: Accommodation in double occupancy rooms with ensuite bathroom in 4-star hotels Breakfast daily, lunches and evening meals as indicated in the itinerary, where: L=Lunch and D=Dinner Drinks at welcome and farewell meals. Other meals may not have drinks included except as indicated in the itinerary Porterage of one piece of luggage per person at all hotel Lecture and site-visit program as indicated in the itinerary Transportation in air-conditioned private luxury bus as per the itinerary Entrance fees included as per the itinerary Use of audio headsets during site visits (Lisbon walking tour only) Tips for the coach driver, local guides and restaurants for included meals TOUR PRICE (LAND CONTENT ONLY) DOES NOT INCLUDE: Airfare to/from or within Portugal Airport-hotel transfers Personal spending money Drinks, Meals outside or above those provided in the itinerary Luggage in excess of 20kg (44lbs) Travel insurance For further details email us at info@cultureviewfinder.ca
  • What are the methods of payment?
    PayPal Electronic Transfer
  • What is the cancellation policy?
    If you decide to cancel your booking the following charges apply: Within 7 days of initial registration, refund in full less $100 administration charge More than 90 days before departure: $500.00** 90-61 days prior 25% of total amount due 60-31 days prior 50% of total amount due 30-0 days prior 100% of total amount due **This amount may be credited to another CULTURE VIEWFINDER tour departing within 12 months of the original tour you booked. We regret, in this case early-bird discounts will not apply. We take the day on which you cancel as being that on which we receive written confirmation of cancellation.
  • Deposits?
    A deposit of CDN$750.00 per person is required to reserve a place on a CULTURE VIEWFINDER tour. This deposit is due at the time of registration/booking. The balance of the tour price must be received by CULTURE VIEWFINDER no later than 90 days prior to commencement of the tour. Early Bird Special Savings as indicated above.
  • When is the final payment due?
    The balance of the tour price will be due no later than 90 days prior to the tour commencement date.
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